Behavioral Health FAQ

Inpatient care is generally recommended when a person’s mental health symptoms become unmanageable at home or in an outpatient setting. Key indicators include:

• Thoughts or plans of self-harm or harming others.
• Severe symptoms of psychosis (hallucinations or delusions).
• A sudden inability to perform daily self-care (eating, sleeping, or hygiene).
• A medication crisis that requires close clinical supervision. If you or a loved one is in immediate danger, please call 988 or go to the nearest emergency room.

In many cases, individuals can contact the facility directly to discuss concerns and determine the next steps. Referrals may also come from physicians, therapists, hospitals, other healthcare professionals, or community members.  A member of the team can help guide patients and families through the admissions and assessment process.

The assessment is a confidential, no-obligation conversation with a behavioral health professional designed to help the clinical team better understand an individual’s needs and determine the most appropriate level of care.

During the assessment, a licensed professional may ask questions about current symptoms, mental health history, medical history, safety concerns and any previous treatment experiences. The team will then discuss recommendations and next steps for care.

Safety is our top priority. We recommend bringing 3–5 days' worth of comfortable, modest clothing.

• Allowed: Slip-on shoes (no laces), pajamas without drawstrings, and basic toiletries (provided they are not in glass containers or contain alcohol).
• Prohibited: Cell phones, tablets, belts, jewelry, mirrors, and any items with sharp edges or strings.
• Valuables: We strongly suggest leaving jewelry and large amounts of cash at home.
  

Yes. We believe family support is a cornerstone of recovery. Please call us to learn about the designated visiting hours and phone times.

Most behavioral health units accept a wide range of insurance providers, including private insurance, Medicare, and Medicaid.

The length of stay is highly individualized. Inpatient units are designed for short-term stabilization, with most patients stays averaging 3 to 7 days.

You are ready to discharge once your treatment team determines you are no longer in crisis and have a safe, structured plan for outpatient follow-up care.

Absolutely. Your privacy is protected under the Health Insurance Portability and Accountability Act (HIPAA).

No information regarding your diagnosis, treatment or even your presence in the facility can be released to employers, friends, or family members without your explicit written consent. The only exceptions are in specific legal circumstances or if there is a duty to protect you or someone else from immediate harm.

Discharge planning begins early during treatment and is designed to support continued progress after leaving the hospital. The care team works closely with patients, families and providers to coordinate appropriate follow-up care based on each individual’s needs. This may include outpatient therapy, medication management, community resources or additional behavioral health services. For individuals who may benefit from continued structured support, we also offer an Intensive Outpatient Program (IOP), which may be recommended as part of the transition from inpatient care.

Yes. We offer an Intensive Outpatient Program (IOP) designed to provide structured behavioral health support while allowing individuals to continue living at home and maintaining many daily responsibilities. IOP may be appropriate for individuals stepping down from inpatient treatment or for those who need additional support beyond traditional outpatient therapy. Program recommendations are based on each individual’s clinical needs and treatment goals.