Coronavirus (COVID-19) Preparedness Information

Twin County Regional Healthcare is committed to protecting the health and safety of everyone who walks through our doors. You may have questions as we resume non-emergent procedures and outpatient elective procedures.  Click Here for Frequently Asked Questions 

We are continuing to work closely with the Mount Rogers Health District and the Virginia Department of Health (VDH) and following guidance from the Centers for Disease Control and Prevention (CDC) to ensure the safety of our patients, the clinical teams who have been caring for this patient and all those within our facility.

Our hospital is prepared with the appropriate plans to detect, protect and respond. We have been preparing for the potential of COVID-19 in our community building upon the robust emergency operations plan we have in place year-round.

We want to reasure our communities that it is safe to come to the hospital should you or your family need care. We stand ready to serve you. Below are a number of resources to help educate you and your family on COVID-19. For more information on the virus, please contact the Virginia Department of Health.

COVID-19 Online Risk Assessment

To help support the health of our community, we are providing access to an online COVID-19 risk assessment developed by the Centers for Disease Control and Prevention (CDC). This tool does NOT provide a diagnosis, and it should NOT be used as a substitute for an assessment made by a healthcare provider.

Visitation and Screening Guidelines

At TCRH, our top priority is safeguarding the health and wellbeing of our patients, providers, employees, and community. We continue to closely monitor the prevalence of coronavirus (COVID-19) in our community while following all state and federal guidance to safely care for our patients.

Based on these factors, we are confident it is now safe to begin allowing visitors into our facility.

Updated Visitor Guidelines effective March 4, 2021:

  • All visitors need to enter thru the Main Lobby Monday thru Friday; visitors need to enter thru the ED entrance in the evenings, and on weekends and holidays
  • All patients are now allowed well visitors; current hospital policies regarding visitation will be followed.
  • COVID positive patients are not allowed visitors unless approved by the care team; any approved visitors for COVID positive patients will be asked to sign a COVID waiver form
  • Visitors must be screened upon entry into the hospital; visitors who do not pass the screening will be asked to reschedule their visit until they are symptom free or no longer on quarantine
  • Visitors are required to wear a mask at all times while in the hospital; visitors are strongly encouraged to bring their own mask
  • Please utilize alternative methods of communication with patients as much as possible to include telephone calls, Skype, Zoom and Facetime

Thank you for your continued understanding and cooperation as we work to maintain a safe environment for our patients, employees and community.


  • Emergency Room entrance only 24/7.
  • Main hospital entrance from 6am - 5pm
  • EMS will continue to use the dedicated entrance at the ER
  • All staff, vendors, patients and visitors will need to receive required screening to include temperature for entrance approval into the facility. Wrist bands will be given to wear once screening is completed and entrance is allowed inside facility
  • All patients and visitors must meet visitor policy


  • The TCRH cafeteria will be closed to general public coming in to have a meal
  • The TCRH cafeteria will only serve our patients
  • TCRH classrooms and conference rooms inside the facility will be closed. 

COVID-19 Resources

Mount Rogers Health District Moves into Phase 1b for COVID-19 Vaccination

Additional Resources:

A Message to the Community

Universal Masking

Twin County Regional Healthcare is taking every precaution to keep our patients and staff safe, and prevent the spread of COVID-19 in our facilities. For this reason, we are following the CDC recommendation and Virginia Department of Health and Mt. Rogers Health District that anyone who enters our facility must wear a face mask at all times.

Visitors are encouraged to bring their own mask from home to help conserve hospital supplies for patients and staff.

Why wear a mask? Recent studies show that universal masking, in addition to practicing social distancing and proper hand hygiene, can help prevent the spread of infectious diseases like COVID-19, especially in individuals who may not know they are ill. And until there is a vaccine, these measures are our best line of defense in protecting not only you, but also our healthcare workers and community members.

Please be smart and do your part. Wear a mask! We all have a responsibility to protect one another against the spread of COVID-19 and make our communities healthier.

Learn more information from the CDC on face coverings and how to make your own.

Learn more about the many ways we are working to ensure your safety while you are in our care.