Twin County Family Care Center of Hillsville Earns Highest Level National Recognition for Patient-Centered Care

February 23, 2017

Hillsville, VA - The National Committee for Quality Assurance (NCQA) recently announced that Twin County Family Care Center of Hillsville has received NCQA Patient-Centered Medical Home (PCMH) Level 3 Recognition, the highest level possible for a practice, for using evidence-based, patient-centered processes that focus on highly coordinated care and long‐term, participative relationships. 

The NCQA Patient-Centered Medical Home is a model of primary care that combines teamwork and information technology to improve care, improve patients’ experience of care and reduce costs. Medical homes foster ongoing partnerships between patients and their personal clinicians, instead of approaching care as the sum of episodic office visits. Each patient’s care is overseen by clinician-led care teams that coordinate treatment across the health care system. Research shows that medical homes can lead to higher quality and lower costs, and can improve patient and provider reported experiences of care.

“NCQA Patient-Centered Medical Home Recognition raises the bar in defining high-quality care by emphasizing access, health information technology and coordinated care focused on patients,” said NCQA President Margaret E. O’Kane. “Recognition shows that Twin County Family Care Center of Hillsville has the tools, systems and resources to provide its patients with the right care, at the right time.”

To earn recognition, which is valid for three years, Twin County Family Care Center of Hillsville demonstrated the ability to meet the program’s key elements, embodying characteristics of the medical home. NCQA standards aligned with the joint principles of the Patient-Centered Medical Home established with the American College of Physicians, the American Academy of Family Physicians, the American Academy of Pediatrics and the American Osteopathic Association.

To find clinicians and their practices with NCQA PCMH Recognition, visit

About NCQA
NCQA is a private, non-profit organization dedicated to improving health care quality. NCQA accredits and certifies a wide range of health care organizations. It also recognizes clinicians and practices in key areas of performance. NCQA’s Healthcare Effectiveness Data and Information Set (HEDIS®) is the most widely used performance measurement tool in health care. NCQA’s Web site ( contains information to help consumers, employers and others make more informed health care choices.

About Twin County Physician Practices

Twin County Physician Practices if part of the Twin County Regional Healthcare delivery system offering ten (10) outpatient clinics including: Twin County Family Care Centers in Galax, Hillsville and Independence; Twin County Center for Behavioral Health; Twin County Ear, Nose & Throat (ENT); Twin County Pain Services; Twin County Pediatrics; Twin County Surgery, Twin County Urgent Care and Twin County Urology.  For more information, please call 1-800-424-DOCS (3627) or visit