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Quality Health Care... with a Personal Touch. What it means to be a
Duke LifePoint Hospital
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General Information

Cafeteria
TCRH's cafeteria is located on the ground level of the hospital. Cafeteria hours for all visitors are:
Monday - Friday
Breakfast: 6:30 a.m. to 10:00 a.m.
Lunch: 11:00 a.m. to 1:15 p.m.
Dinner: 4:00 p.m. to 6:00 p.m.
Closed on Weekends

Customer Service
Twin County Regional Hospital makes every effort to ensure that your hospital stay is as comfortable as possible. Because your comfort and recovery are important to us, a patient representative is available to help you with any problems, concerns or special needs you may have.

The Patient Representative/Customer Services Department provides a channel through which all patients and their families can gain answers to questions, seek solutions to problems and obtain responses to unmet needs. To contact the patient representative/customer service, dial extension 1655. After you leave the hospital, you may receive a phone call from our survey company asking you questions about your hospital stay. Your comments are important to us. Through your input, we can constantly improve the quality of our service and make your stay the best it can be.

Ethics Consults
There are many important ethical issues and problems in healthcare today. Some of these issues include whether or not to use life sustaining equipment, refusal of treatment, determining a patient's capacity, informed consent, living wills, etc. TCRH has an Ethics Committee which serves as a resource for sharing concerns and opinions about such issues. This committee can also assist patients, family members and healthcare professionals in weighing options, obtaining medical advice and considering value systems in order to reach acceptable decisions. Representation of the committee includes doctors, administrators, nurses, community members and a minister. If you feel an ethics consult is necessary, please contact your doctor or nurse.

Notary Public
A notary public is available during business hours (Monday through Friday, 8:30 a.m. to 5:00 p.m.) Please dial 1645 if you need assistance.

Patient Representative
Twin County Regional Hospital makes every effort to ensure that your hospital stay is as comfortable as possible. Because your comfort and recovery are important to us, a patient representative is available to help you with any problems, concerns or special needs you may have.

The Patient Representative/Customer Services Department provides a channel through which all patients and their families can gain answers to questions, seek solutions to problems and obtain responses to unmet needs. To contact the patient representative/customer service, dial extension 1655. After you leave the hospital, you may receive a phone call from our survey company asking you questions about your hospital stay. Your comments are important to us. Through your input, we can constantly improve the quality of our service and make your stay the best it can be.

If you have any concerns about patient care and safety at Twin County Regional Hospital, you are encouraged to voice your concerns to the staff, the patient representative, and to hospital management. We want our patients to "Speak Up" if they have a concern. We want you to ask us questions and to help us improve any processes we have at Twin County Regional Hospital. 

We value the safety of our patients, employees, physicians, and visitors. Safety is a high priority for us. 

If you have a concern, that cannot be resolved by working with the hospital, you may contact the Joint Commission's Office of Quality Management to report the concern or to register a complaint about the hospital, which is a Joint Commission accredited health care organization, by either calling 1-800-994-6610 or by sending an e-mail to the Joint Commission.

Services at Twin County Regional Healthcare
Twin County Regional Healthcare offers a variety of services. To find out more, click here.